Terms of Service

1.1. The contract for provision of Service is formed upon completion of User registration. 1.2. By registering, User confirms that: • They have read and agree to these Terms • They are at least 16 years old or act with parental consent • Provided information is true and complete • They are authorized to enter into this contract 1.3. Provider reserves the right to refuse registration without stating reasons. 1.4. These Terms form an integral part of the contract between Provider and User.

2.1. Nerveless Service is an online platform for training social and communication skills through simulated conversations with artificial intelligence. 2.2. The Service includes: • Interactive AI conversations simulating real social situations • Personalized feedback and communication assessment • Progress tracking and improvement statistics • Personal journal for reflection • Gamification elements (points, levels, achievements) • Library of pre-prepared scenarios 2.3. IMPORTANT NOTICE: The Service is exclusively educational and training in nature. The Service is NOT: • A substitute for professional psychological or psychiatric care • A medical device or healthcare service • A therapeutic tool for treating mental disorders 2.4. In case of psychological difficulties, we strongly recommend seeking professional help.

3.1. Registration and creation of a user account is required to use the Service. 3.2. User is obligated to: • Provide true and current information during registration • Keep login credentials confidential • Immediately report suspected account misuse • Use only one account per person 3.3. User bears full responsibility for all activity conducted through their account. 3.4. Provider is entitled to block or delete an account in case of: • Violation of these Terms • Suspected account misuse • Inactivity longer than 24 months • User request 3.5. User may delete their account at any time in profile settings. Deletion is irreversible.

4.1. The Service is provided in variants: • FREE – free version with limited features • STARTER – paid subscription with extended features • PRO – premium subscription with full access 4.2. Current pricing is listed at nerveless.app/pricing. Prices include VAT where applicable. 4.3. Payment terms: • Payments are processed securely through Stripe, Inc. • We accept payment cards (Visa, Mastercard, AMEX) • Subscriptions automatically renew at the end of each period • Invoice is sent to User's email 4.4. Subscription changes: • Upgrade to higher plan is effective immediately • Downgrade is effective from the next billing period • Unused period is not transferred or refunded 4.5. Subscription cancellation: • User may cancel subscription at any time in account settings • Access to paid features remains until end of paid period • After expiration, account is automatically converted to FREE version

5.1. Consumers have the right to withdraw from a distance contract within 14 days without giving any reason. 5.2. EXCEPTION FOR DIGITAL CONTENT: Given the nature of the Service as digital content not supplied on a tangible medium, User EXPRESSLY AGREES that: • Performance of the Service begins immediately after payment of subscription • User acknowledges that by doing so, they lose the right of withdrawal under Article 16(m) of Directive 2011/83/EU 5.3. This consent is requested during the payment process. 5.4. The free version (FREE) can be deleted at any time without any fees. 5.5. If the Service does not function as described or has substantial defects: • You have the right to free remedy • If remedy cannot be made, you have the right to a reasonable discount or withdrawal from the contract • Contact us at [email protected] 5.6. Satisfaction Guarantee: If you are not satisfied with the Service within the first 7 days of your first payment, contact us and we will individually assess the possibility of a refund.

6.1. User agrees to use the Service in accordance with Czech and EU legal regulations. 6.2. User specifically MUST NOT: • Violate third party rights including intellectual property rights • Distribute illegal, threatening, obscene or otherwise objectionable content • Attempt unauthorized access to systems or data • Circumvent security or technical measures • Use the Service to send spam or unsolicited communications • Access the Service automatically (bots, scrapers) without written consent • Resell, redistribute or commercially exploit the Service • Share login credentials with third parties • Create multiple accounts to circumvent limitations • Abuse the reporting or support system 6.3. Violation of these rules may result in immediate account blocking without entitlement to refund.

7.1. User retains all ownership rights to content they create within the Service (journal entries, conversation messages, etc.). 7.2. User grants Provider a non-exclusive, worldwide, royalty-free license to: • Store and display content within the Service • Technically process for Service operation • Use anonymized data to improve AI models 7.3. Provider is entitled to remove content that: • Violates these Terms or legal regulations • Is manifestly objectionable or harmful • Violates third party rights 7.4. User represents they are authorized to handle all content they upload to the Service.

8.1. The Nerveless Service, including source code, design, graphics, texts, logos, trademarks and other elements, is protected by copyright and other intellectual property rights. 8.2. Provider owns all rights to: • Nerveless brand and logo • Source code and databases • AI models and algorithms • Graphic design and user interface • Pre-prepared scenarios and content 8.3. User MUST NOT without Provider's written consent: • Copy, modify or distribute any part of the Service • Perform reverse engineering or decompilation • Create derivative works • Use Nerveless brand for own purposes 8.4. License to use the Service is non-exclusive, non-transferable and limited to personal non-commercial use.

9.1. The Service is provided "AS IS" and "AS AVAILABLE". 9.2. Provider DOES NOT WARRANT: • Uninterrupted availability of the Service • Error-free or complete Service • Achievement of specific results from using the Service • Suitability of Service for User's specific purpose • Accuracy or relevance of AI responses 9.3. Provider reserves the right to: • Perform scheduled and unscheduled maintenance • Change, modify or discontinue Service features • Change technical requirements 9.4. IMPORTANT: AI-generated responses are automatically created and may contain inaccuracies. User should not rely on these responses as professional advice.

10.1. To the maximum extent permitted by law, Provider is NOT LIABLE for: • Indirect, consequential or derivative damages • Lost profits or data loss • Damages caused by force majeure • Damages caused by third party actions • Damages resulting from Service unavailability • Damages caused by login credential misuse 10.2. Provider's total liability for damages is limited to the amount User paid for the Service in the last 12 months, up to a maximum of 5,000 CZK (approximately EUR 200). 10.3. Limitation of liability does not apply to: • Damages caused intentionally or through gross negligence • Damages to health or life • Cases where limitation of liability is excluded by law

11.1. User agrees to indemnify and hold harmless Provider, its employees, suppliers and partners from any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from: a) User's violation of these Terms b) User's violation of third party rights, including: • Intellectual property rights • Right to privacy • Personality rights c) Content created or uploaded by User d) User's unlawful conduct while using the Service 11.2. Provider will promptly notify User of any claim and allow User to assume the defense. 11.3. This indemnification obligation survives termination of the contract.

12.1. User may terminate the contract at any time by: • Canceling subscription in account settings • Deleting user account • Sending request to [email protected] 12.2. Provider may terminate the contract or suspend account: • Upon violation of these Terms • Upon suspicion of fraudulent conduct • Due to Service discontinuation (with 30-day notice) • For other serious reasons 12.3. Upon contract termination: • User loses access to paid features • Data is deleted per Privacy Policy • Unused subscription is not refunded (except for Provider-initiated termination) 12.4. Provisions on intellectual property, limitation of liability, indemnification, and governing law remain in effect after contract termination.

13.1. These Terms and all relationships arising from them are governed by Czech law. 13.2. Czech courts have jurisdiction for dispute resolution. 13.3. The court of Provider's general jurisdiction has local jurisdiction. 13.4. Consumers have the right to out-of-court resolution of consumer disputes through: • Czech Trade Inspection (www.coi.cz) • ODR Platform (ec.europa.eu/consumers/odr) 13.5. Before filing a lawsuit, parties agree to attempt amicable dispute resolution.

14.1. Provider is entitled to unilaterally amend these Terms. 14.2. User will be notified of changes: • By email at least 14 days before changes take effect • Through notification in the application • By updating the date on this page 14.3. If User disagrees with changes, they are entitled to terminate the contract before the effective date of changes. 14.4. Continued use of the Service after the effective date of changes constitutes acceptance of new Terms. 14.5. For existing paid subscriptions, original Terms apply until the end of current billing period.

15.1. Provider: Tomáš Budina ID: 17905974 VAT: CZ17905974 Email: [email protected] 15.2. Communication is conducted primarily electronically at the above email address. 15.3. If any provision of these Terms proves invalid or unenforceable, other provisions remain in effect. 15.4. Provider's failure to exercise a right does not constitute waiver of that right. 15.5. These Terms represent the complete agreement between parties and supersede all prior arrangements.